At Global-CPD, we are committed to maintaining the highest standards of quality, fairness, and accountability in our professional development programs. To ensure that our services are delivered ethically and effectively, we have developed a comprehensive set of policies that govern our operations. These policies cover key areas such as learner support, data protection, program evaluation, and organizational conduct. They are designed to safeguard the interests of our learners, support continuous improvement, and ensure compliance with legal and regulatory standards. The following is an overview of our core policies:
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Appeals Policy: Describes the process for learners to challenge decisions made regarding assessment results or other administrative decisions.
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Complaints Policy: Outlines how complaints are handled fairly and consistently, ensuring resolution whenever possible.
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Course Content Review Policy: Ensures the continuous monitoring and updating of training materials to maintain high standards and ensure value for money.
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Data Protection Policy: Details how personal data is protected in compliance with data protection laws, ensuring client confidentiality and security.
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Equal Opportunity Charter: Demonstrates the organization’s commitment to treating all clients fairly, regardless of gender, age, ethnicity, disability, sexual orientation, or religion.
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Malpractice Policy: Specifies procedures for dealing with any actions or practices that violate regulations and compromise the integrity of the CPD programs.
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Reasonable Adjustments Policy: Ensures that learners with disabilities or health conditions are not disadvantaged during training or assessment processes.
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Safeguarding Learners Policy: Outlines measures to ensure the safety of young and vulnerable learners participating in CPD activities.
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Evaluation Form: A tool for collecting feedback from participants to assess the effectiveness of the training and guide improvements.
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Reflective Practice Form: A document that encourages learners to reflect on their strengths and areas for growth, fostering continuous self-improvement.
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Public Liability Insurance Policy: Ensures that the organization is covered in case of incidents involving members of the public attending or engaging in CPD activities.
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Responsible Marketing Procedure: Outlines the guidelines for marketing activities, ensuring transparency, fairness, and adherence to legal standards.